We guarantee that you deliver your orders from Nesrin Kolonyaları online store without any harm or mistake. If you receive a product different than given info, harmed or missing a part, you can return or request a change by the same shipping company,  free of charge.

For change or return you need to send the delivery note (letter of carriage) with the product. If you use a different company for shipping, by payment request from our side, the return will be declined. Used or washed products will not be accepted.

If you receive a harmed package, it will be fasten the process when you keep the delivery officer with you during writing a return report, before you deliver the package. When our company receive your product, needed controls will be completed in 10 work days and in case the product fits all return conditions, your payment will be returned or change process will be applied according to your request.